Shipping & Returns

Shipping

We currently ship orders Australia-wide.

Shipping costs are calculated at checkout based on your order size and delivery location.

When your order has been dispatched, tracking details will be provided where available.

Estimated delivery times may vary depending on your location, stock availability and courier delays.

Order Processing

Orders are processed during business hours, Monday to Friday 8am-4pm AWST, excluding public holidays.

Returns

We want you to be happy with your purchase. If there is an issue with your order, please contact us within 7 days of receiving your item.

To be eligible for a return, items must be unused, unopened, in their original packaging and in resellable condition.

Returns will not be accepted for items that have been used, damaged after delivery or returned without prior approval.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us as soon as possible with your order number and photos of the item and packaging.

Once reviewed, we will arrange a suitable resolution.

Change of Mind

Change-of-mind returns may be accepted at our discretion. Return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Contact Us

For shipping or return enquiries, please contact us through our website contact form or email us directly at team@procurementdirect.com.au